1. Information We Collect
We collect the following types of information:
- Personal information (name, email, contact details)
- Student information necessary for complaint filing
- Account credentials and authentication data
- Electronic signatures and filing certificates
- IP addresses and basic usage analytics
2. How We Use Your Information
Your information is used to:
- Process and submit special education complaints
- Communicate with SEA and LEA on your behalf
- Maintain and improve our services
- Send important updates about your filings
- Comply with legal obligations
3. Data Security
We protect your data through:
- Industry-standard Firebase security measures
- Encrypted data transmission and storage
- Secure authentication protocols
- Regular security audits and updates
- Strict access controls and monitoring
4. Information Sharing
We share information only with:
- State Educational Agencies (SEA) for complaint processing
- Local Educational Agencies (LEA) as required
- Service providers who assist in our operations
- Legal authorities when required by law
5. Your Privacy Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your information
- Opt-out of certain data collection
- Receive a copy of your data
6. Data Retention
We retain your information for:
- The duration necessary to process your complaints
- Compliance with legal requirements
- As long as you maintain an active account
- A reasonable period after account closure
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session security
- Remember your preferences
- Analyze site usage and performance
- Improve user experience
8. Children's Privacy
While we collect information about students for complaint filing
purposes, we only accept this information from authorized parents,
guardians, or advocates. We never knowingly collect information
directly from children under 13.
9. Policy Updates
We may update this Privacy Policy periodically. We will notify you
of any material changes and obtain consent where required by law.