These Terms of Service ("Terms") govern your use of the Friendly Filing platform and services. By accessing or using our service, you agree to these Terms.
Friendly Filing (operated by Team-Based, LLC) serves as a third-party facilitator for the preparation and submission of special education complaints to State Educational Agencies (SEA) and Local Educational Agencies (LEA) under IDEA Part B.
Friendly Filing offers one free complaint filing per calendar year per user. Additional filings within the same calendar year may incur standard service fees as outlined in our pricing structure.
Users are responsible for:
We implement industry-standard security measures through Firebase to protect your data. By using our service, you authorize us to:
Where applicable, payments are processed securely through Stripe in compliance with PCI-DSS standards. Friendly Filing does not store payment information directly.
Friendly Filing:
Electronic signatures provided through our platform have the same legal force and effect as handwritten signatures under applicable laws, including the Electronic Signatures in Global and National Commerce Act (E-SIGN).
We retain user information for the period necessary to fulfill our services and comply with legal obligations. Users may request data deletion by contacting our support team.
We reserve the right to modify these Terms at any time. Continued use of the service after changes constitutes acceptance of updated Terms. Users will be notified of significant changes.
We're here to help! Contact us at support@teambased.io