Terms of Service

These Terms of Service ("Terms") govern your use of the Friendly Filing platform and services. By accessing or using our service, you agree to these Terms.

1. Service Description

Friendly Filing (operated by Team-Based, LLC) serves as a third-party facilitator for the preparation and submission of special education complaints to State Educational Agencies (SEA) and Local Educational Agencies (LEA) under IDEA Part B.

2. Free First Filing Policy

Friendly Filing offers one free complaint filing per calendar year per user. Additional filings within the same calendar year may incur standard service fees as outlined in our pricing structure.

3. User Responsibilities

Users are responsible for:

  • Providing accurate and truthful information in all submissions
  • Maintaining the confidentiality of their account credentials
  • Following up with SEA and LEA as needed after complaint submission
  • Engaging with the process by providing requested documentation or clarification

4. Data Privacy and Security

We implement industry-standard security measures through Firebase to protect your data. By using our service, you authorize us to:

  • Store and process your personal information
  • Share necessary information with SEA and LEA for complaint processing
  • Retain data as required by law and for service operation

5. Payment Processing

Where applicable, payments are processed securely through Stripe in compliance with PCI-DSS standards. Friendly Filing does not store payment information directly.

6. Limitation of Liability

Friendly Filing:

  • Does not guarantee specific outcomes or resolutions of complaints
  • Is not responsible for decisions made by SEA, LEA, or other parties
  • Processes complaints typically within 1-2 business days, though times may vary
  • Ends its active role after complaint submission unless additional services are purchased

7. Electronic Signatures

Electronic signatures provided through our platform have the same legal force and effect as handwritten signatures under applicable laws, including the Electronic Signatures in Global and National Commerce Act (E-SIGN).

8. Data Retention and Deletion

We retain user information for the period necessary to fulfill our services and comply with legal obligations. Users may request data deletion by contacting our support team.

9. Amendments

We reserve the right to modify these Terms at any time. Continued use of the service after changes constitutes acceptance of updated Terms. Users will be notified of significant changes.

Questions About Our Terms?

We're here to help! Contact us at support@teambased.io